"QUALITY:
BEHIND THE SCENES SERIES"
Increase participation, customer satisfaction and profits. Enhance
the quality of your food service operation and make it an attractive
alternative to the competition.
PART 2-"CUSTOMER
SERVICE AND CUSTOMER RELATIONS"
Deals with
employee relations, ergonomics in the workplace, food presentation
and customer relations.
This program is divided into 3 modules:
1. "Presentation"
Covers the
appearance of your cafeteria and staff, effective food display,
best use of selling space, merchandising techniques and service
ergonomics.
2. "Customer
Relations"
Shows how
attitude, speed of service, communication and marketing can enhance
your customers' experience and help increase sales.
3.
"Handling Complaints"
Teaches your staff the correct way to handle customer complaints
and keep the customer happy.
This program was
developed by industry professionals.
Included are one instructor's manual and one student
workbook. This program has been approved for in service training
or CEU credit.
Original Price- $249.00
Now only $149.00
